Cornerstone doesn't load - Keeps spinning

Good day Support,

I am having issues with Cornerstone editing my pages. Cornerstone keeps spinning when i try to edit my page. I have already increase WP_MEMORY_LIMIT’ to ‘256M’ and ‘WP_MAX_MEMORY_LIMIT’ to ‘512M’ but still nothing has changed. Please help me, Please. I need to change my page content today.

Thanks

Hi There,

Thanks for writing in!

Can you please send your WP login and FTP details in a secure note so that we can have a look on to the issue.
Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!

Thanks

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