Cornerstone doesnt load content

[eposcat]

Hey Guys,

our website is working fine but editing via cornerstone doesnt work.

Cornerstone loads up but the main content is not viewed.
For example i attached the cornerstone view of our site reachable via https://www.epos-cat.de

Additonaly here is the Debugger view, where no big errors are visiable

I also tried to edit a new/empty side, behavior is the same…

We dont use cloud-flare or caching plugins.

thank you!

[rad]

Hi there,

Thanks for posting in.

Looks like the rewrite is not working, would you mind providing your login credentials in a secure note? Are you on windows hosting?

Thanks.

[eposcat]

Hey Rad,

thanks for your reply! Gladly its not a windows machine, its a shared linux webhosting environment :).

Login-Data is in the secure note of my initial posting.

[rad]

Hi there,

Ah, it’s a shared hosting, maybe the host resources aren’t enough to run the builder. I’d like to check but how do I log in? The wp-admin and wp-login.php are both displaying a white/blank page.

For the meantime, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You may need to contact your hosting provider if they will allow the memory limit increase. They usually restrict it and setting it to wp-config.php will going to have to effect.

Thanks.

[eposcat]

I will check your suggestions, in the meantime:

Login: https://www.epos-cat.de/web/admin/
PHP-Info: https://epos-cat.de/web/php.php

Here you can see it hast 256 memory, and there is no error regarding memory exhausting.
None the less it was up and runing until the last update

[friech]

Hi There,

Thank you for the login URL, yes I was able to experience the issue on your site. Please do Rad’s suggestion above, importantly the #4 and #7 since you have a handful of plugins and you’re on a shared hosting 256M might not be enough, if you can and your hosting allowed increase it to 512M.

Cheers!

[eposcat]

Hey Guys!

I found the problem/solution, it was indeed a installed plugin but not regarding performance.
After disabling Sticky popup https://wordpress.org/plugins/sticky-popup/ the editing works again.

If i enable that plugin, the cornerstone editor loads the content in the popup which is provided by this plugin. (A small “contact” block which can be poped out at the side).

So thank you very much for helping me out!

[Joao]

Glad to hear it and thanks for letting us know!