Cornerstone does not stop loading

Support
#1

hey guys,

my cornerstone does not load correctly, when I edit in cornerstone mode. I can see a red circle in the lower right of my screen which loads endlessly.

console is telling me:

cs-vendor.js?ver=3.0.4:7407 WARNING: Binding style attributes may introduce cross-site scripting vulnerabilities; please ensure that values being bound are properly escaped. For more information, including how to disable this warning, see http://emberjs.com/deprecations/v1.x/#toc_binding-style-attributes.

Uncaught TypeError: Cannot read property 'closest' of undefined
at l (content_script_bundle.js:1)

what can I do about this?

I am thankful for every hint.

best wishes
marco

#2

Hi There,

The issue may be due ton several reasons. Please follow the troubleshooting below.

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS, Javascript and templates.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
    define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
    In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
    Set it as Secure Note
  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

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