Cornerstone defect

[metamorphosa]

Hi, Would like to know why cornerstone is defect. I updated all themes, deleted cache. Also tried to let it work on a older backup, but either this don’t work. Hope you can please help me out! Thanks in advance. I tried this many times last month, but nothing worked.

[nabeel]

Hi @metamorphosa,

Thank you for reaching out to us. This is most often related to a plugin conflict, or customization introducing a PHP error, please check for the following first:

1. Ensure everything is up to date including the PHP version as I see a PHP Update Required notice on your dashboard . Please refer to our compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

4. Increase your allocated memory by adding this code in your wp-config.php (see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Let us know how this goes!

[metamorphosa]

Thanks Nabeel. First asked host provider if PHP version can be updated. Hopefully. Keep you informed.

[nabeel]

Hey @metamorphosa,

If the issue remains after upgrading the PHP version check for the other steps and let us know if it works for you.

Thanks!