Cornerstone corrupt?

Support
#1

Something happened to my site while working in Cornerstone last night. A few of my pages will not load or if they do, they’re just Cornerstone shortcode jibberish:

The entire site is struggling to load at all, and when it does only the slider show above the page, but all the body content designed in Cornerstone is gone. Examples of affected pages: https://360rambler.com/ and https://360rambler.com/destinations/ The about page and some blog posts (also built in Cornerstone) takes forever to load but they DO appear intact: https://360rambler.com/about/ and https://360rambler.com/waterbird/

I appreciate any help getting my site back online.

#2

Hi Dave,

Kindly double check in the plugins page of your you admin area and see if Cornerstone is active. If not, kindly activate it and check your site again.

If it is currently active and you are still having issues, please check that you have the latest version of X and Cornerstone on your site.

Let us know how it goes.

#3

Cornerstone is installed and running. No indication to update.

There are other pages on the site built in Cornerstone that are running fine. As I can tell its just a few essential pages that are corrupted.

#4

I tried rebuilding a test page in Cornerstone but it won’t even save…just times out:

#5

Hello Dave,

Thanks for updating the thread. :slight_smile:

I checked the website and the setup seems to be fine. Please try out following solutions and let us know the outcome:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
    define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note

  • WordPress Admin username / password
  • FTP credentials
    All the best!

Thanks.

#6

On a hunch, I turned off ‘The Grid’ plugin (since it’s the one common item on both troubled pages, and nowhere else), and the site is now running fine.

Is there a known compatibility issue or some way to resolve this? The Grid plugin is awesome, and I’d love to continue using it!

#7

Hi Dave,

Currently, there is no issue with the Grid and Cornerstone.

Could you please check that your The Grid plugin is up-to-date?

Also check all your skins to make sure they’re not broken:

https://theme-one.com/docs/the-grid/#skin_settings

Regards!

#8

I’m not sure how it’s possible…but it turned out to be the very last Post I was working before things got corrupted. I deleted that post, and everything is back to normal. Cornerstone is working, The Grid is working…weird one post can cause so much trouble. Thanks for the help!

#9

Glad you’ve found the cause. There could be something you’ve added in the post. I’d recommend that you recreate the post but monitor the contents you’re adding to see which one causes an issue.

Thanks.

#10

Is it possible to put an iFrame in place of the Featured Image on a page? I made it a ‘video’ type and it seemed to work, but wondering if that is was caused the issues.

I’ve been able to embed 360 image as an iFrame in the body of the page no problem:

But I’d really like the 360 image tour to display in place of the static featured image. Suggestions?

#11

Hi,

Yes, you should be able to put iframe/embed code when selecting a video post format.

You can add it here

Can you provide us a sample embed code so we can try it in our test site.

Thanks

#12

Yeah, that’s exactly what I was doing. Here’s the code:

<iframe src="https://360rambler.com/wp-content/uploads/2019/02/Sunol/index.html" width="960px" height="540px"></iframe>

The 360 is uploaded as a .ggpkg file, which I think is a .zip package containing all the 360 image tiles, HTML, etc. It seems to work fine in the body of the page but something about putting in that video field is causing major lag. I’m guessing it’s uncompressing or reading out of the .zip that’s the issue?

I’m looking into uploading the native 360 directory to somewhere on my server instead of using this .ggpkg file.

#13

Hi Dave,

Since it’s an embed code then it could be only added like that. And the loading speed could be affected by server processing, rendering speed, and internet so yes, it could be the issue since it seems not a simple feat like a video, but a fully featured 360 library. Have you tried hosting it on any CDN service?

Thanks!

#14

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