Cornerstone content not displaying when I hit "edit"

[drjbl]

Hi there.

My website looks exactly how it should on the front end, however, when I go into cornerstone to edit the homepage, only a few elements show up.
There are 4 sections on my homepage. The 2nd and 4th section show up completely blank on the editor, while the 1st and 3rd sections only show their background images as well as a few elements.
I have absolutely no idea how to fix this and I’d really like to be able to edit my homepage.

Thank you.

[Prasant]

Hello @drjbl,

Thanks for asking.

Please follow up the steps below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[christian]

Hey Johnny,

Thank you for trying out those steps. That helps in filtering out where the issue is coming from. I saved your page as a template and loaded it in a test page (see secure note) so I could do some testing with the content without touching your original page.

The issue was coming from un-configured and empty Global Blocks.

By the way, I saw them by switching to the Skeleton Mode. The way I could see all the elements added in the page.

If I set those global blocks to “yo”

The issue still persists so I replaced the global blocks with Gap elements. I’m not sure if it had something to do with the empty global block.

Try replicating what I did in the test page to your home page and see the result. Alternatively, you can set the test page as your new home page.

Hope that helps.

[drjbl]

That worked… thank you so much! Have a good day.

[Prasant]

You are most welcome.