I just uploaded the new version and it seems to break anything moving. Carousels and media grids display everything and hover boxes are also affected. Cache clear didn’t help nor opening an editor in one of the elements and resaving. Have removed and reinstalled the previous version and it works fine again. I can reinstall if you require and you can view for yourself. Just let me know when and i would do it immediately.
As this might cause the problems I strongly suggest that you move your website to a staging server or your local machine or have a backup of your website before following the steps below:
- Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
- Reset your htaccess file by renaming it to
.htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.
Thank you.
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