Cornerstone Bug & X Pro Footer backend not loading

Support
#1

Hi Theme X Support,
I’ve been having a lot of bugs lately with theme x. The first bug I’m having is with the new cornerstone. For some reason in chrome when cornerstone loads, the columns overlap, which cause me to have to reload and clear cash on the page for it to load. Here a screenshot: https://www.dropbox.com/s/nhalsq8ilg2o117/Screen%20Shot%202018-02-07%20at%2012.43.52%20PM.png?dl=0

I also can’t access the X pro footer builder. The blue bar loads, but the page never shows up.
Here a screenshot:

How can I fix these bugs?

#2

Hello There,

Please ensure that you do not have any caching issues. Please clear your plugin caches and browser caches and test your site again.

The custom footer builder will of course does not display on the page because you are using Blank - No Container | Header, No Footer page template. Please change it to a page template that displays the footer like Blank - No Container | Header, Footer instead.

Hope this helps.

#3

I have done this and it’s still not working. Is there something else I can do? Or away you can look into this?

Summary

here is he website. >> https://fherehab.com/

#4

Hey There,

The given url is using an older version of the theme. In most cases, out dated theme and plugins will create issues in your site or dashboard.

Pro 1.2.7 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (https://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

#5

The footer is still not loading. :frowning: Here is a temp login.

#6

Hi,

I checked and your theme is still in old version.

Please update theme to latest version and see if that fixes the issue.

Thanks

#7

I did update it on the testing server, still have the same issues. http://9gl.9e1.myftpupload.com/

#8

Hey There,

In That case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

#9

Hi Joao, I will send you a private message with the info. Thank you :slight_smile:

#10

Hey @aion,

Please post the credentials in a Secure Note.

Thanks.

#11

Message Has Been Posted in the Secure Note. Thanks

#12

Hi There,

Thank you for the credentials, I was able to resolve your footer issue and was able to open your footer builder.


I think your issue is your site is reaching the resources limit because you’re running a lot of plugins. I was able to resolve the issue when I deliberately increase your PHP memory limit from the wp-config.php file, adding the following line:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Help your site not to be stress, deactivate the plugins that you’re not using.

Cheers!

1 Like
#13

Thank you this seem to be issue with any of my clients sites that have a update with X. Should increase the memory limit for all sites as you put above?

Thanks

#14

Hello,

Yes that is recommendable.

It is actually the first thing I do when starting a WP Site :slight_smile:

Hope it helps

1 Like
#15

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