ConvertPlus Error

Support
#1

Could you tell me why my convertplus plugin is not working? When I activate it, I get the white screen of death. Let me know, as I would like to be able to continue using the plugin.

#2

Hi,

Convert plus is working fine on my test sites.

The white screen of death usually means that there is a php error.

To be able to see the actual error, try to set wp_debug to true in your wp-config.php file located at the root directory of your site.

Thanks

#3

The plugin seems to be working fine now. Looks like it was updated.

#4

You are most welcome. :slight_smile:

#5

I have one other issue related to Convertplus.

I’m trying to replace the links in my buttons with informational pop-ups

Following this link https://theme.co/apex/forums/topic/make-convert-plugin-modal-popup-when-a-button-is-clicked/

I created a class learnmore and added it to the pop-up and button. However when I click on the button nothing happens.

Can you tell me what I am doing wrong?

#6

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  8. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

Let us know how it goes!

#7

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