Convertplug (info bar) not displaying

Support
#1

Hi

I was wondering if you could help me debug the fact that the Convertplug info bar is not displaying on my site.

#2

Hi,

The login provided doesn’t seem to work.

Kindly check again and let us know.

For the mean time kindly review the link below

https://theme.co/apex/forum/t/extension-convertplug/66

Hope that helps.

#3

Is there any chance you’re using a minimization plugin such as auotptimize? I’ve found that ConvertPlug CSS doesn’t always play well and may need to be excluded from your minification…

#4

Thanks for the link. Reviewed.

login detail updated. Appreciate it if you could have a look to see if you can see why the infobar is not displaying.

#5

You have this code in Customize > Global JS

<script id="_agile_min_js" async type="text/javascript" src="https://behaviouriq.agilecrm.com/stats/min/agile-min.js"> </script>
<script type="text/javascript" >
var Agile_API = Agile_API || {}; Agile_API.on_after_load = function(){
_agile.set_account('5krpobkec0cfnlprtpl7io0dn1', 'behaviouriq');
_agile.track_page_view();
_agile_execute_web_rules();};
</script>

Try removing it then check again.

There’s also an error coming from this file https://s3.amazonaws.com/agilecrm/web-rules-static/agile-webrules-min-26-4.js. You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

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