Content Element Showing in Cornerstone but not Site

Support
#1

Hello,

For whatever reason, the content is showing up in cornerstone but not the website.

Cornerstone:

Site:

The website is https://oceanblockcapital.com/contact

I would very much appreciate your help.

Best,
David

#2

Hello David,

Thanks for reaching out. :slight_smile:

Please try out following solutions and let us know the outcome:

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  2. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

The first did not work.
There’s no custom CSS or Javascript (to my knowledge).
My PHP Memory Limit is 2GB

I’m sorry, but I could use your help.

#4

Hi David,

It appears to be okay now, I was kicked out off the admin and once I re-logged in the form is now displaying. Perhaps you have implemented the fix or cleared the internal cache (transients).

Thanks!

#5

It’s not working for me still. I’ve had multiple people check on their computers.

Are you seeing a form on oceanblockcapital.com/contact ?

#6

Hello David,

I have check your url and the form is loading on my browser.

You maybe experiencing caching issues. Please clear your browser cache or use private browsing mode or Incognito mode and test your site again.

Please let us know how it goes.

#7

So for some reason chrome is marking is as insecure content. Any suggestions?

#8

Hi David,

I did go ahead and updated your form source link from non-secure (http://go.pardot.com), to secure protocol (https://go.pardot.com)

The form is showing up now.

Cheers!

#9

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