Content bands not rendering on mobile. Just seeing shortcode text

Support
#12

I feel like Im talking to myself at this point. I dont know how many other ways to ask for help. Its like there are bots here. Are there any human beings that can actually help me? We’ve been t this for days and the response time is ridiculously slow.

Ive mentioned my issue a few times and no one is even responding to what I am saying. Everyone just keeps sending me useless articles like it’s you doing something to get it away form you. Does anyone care at all to help or do you guys just want to act like you help?

#13

Hello there,

Sorry to hear your frustation. The articles we were giving you were guides on how to troubleshoot your issue, as we don’t have total control over your website and it’s the hosting provider’s prerogative to do this for you. In the meantime, we are currently fixing and updating X theme for you. We’ll let you know once it’s done.

Thank you for your patience and understanding.

#14

OK so you are looking into the site itself or are you saying you are not checking into our site and just generally working on x theme? I have mentioned that there is a plugin that does not update but have not had anyone address it. Let me know if there is anything I can provide you with so you can heck into it. FTP, etc.

#15

Hello there,

  1. OK so you are looking into the site itself or are you saying you are not checking into our site and just generally working on x theme?
  • We are currently login into your site and will update the X theme for you as your current installation might cause further issues.
  1. I have mentioned that there is a plugin that does not update but have not had anyone address it.
  • We don’t have to always update the Visual Composer (WPBakery Page Builder) plugin as this is just bundled with your X theme. Sometimes new versions of plugin aren’t stable and updating this might cause conflict with your current X theme code-wise. This pertains to other extensions as well.

Here’s a guide you can refer regarding what I meant of Bundled Version for Visual Composer:

  1. Let me know if there is anything I can provide you with so you can heck into it. FTP, etc.
  • Yes please. FTP login details would be very convenient. Please don’t forget to add it in a secure note.

Thank you.

#16

Hi there,

I did test the case on your installation and I could not find why this is happening. That is a strange issue. If the page is loaded on a desktop view it is working ok. But if I even shrink my browser window and reload the page the whole content band code is there in a raw fashion.

I did further testing and added a simple test page with 4 columns and a TEXT. Interestingly enough does not have the same problem.

https://hardwoodgiant.com/test-page/

So this seems to be a specific case only for the code that you use on the homepage.

I suggest that you recreate the homepage in a completely new page, but on each step save the page and check the case both on desktop and mobile. That way you will find the element that is causing the issue and will give us a better information on how to recreate the issue.

Thank you for your understanding.

#17

ok thank you for taking the time to check this out.

-what should we do about the visual composer not updating?

-I have sent FTP in a secure note.

-If you look at the footer on mobile it has a web . com link which is nowhere on the x theme or in any of our edits. Perhaps that helps?

Thank you again for your time on this.

#18

Thanks Christopher.

I checked the test page inmobile and the columnsseem to work but there is still the issue of the logo not displaying and the footer has a link to web . com which is nowhere on our site - not from x theme of course and we did not add that anywhere. Maybe that is a clue?

There is some custom code on the homepage. I removed it and that and that didnt fix it.

#19

BTW we just updated the WP Bakery plugin as Jade suggested in the other thread since they just released the new update but it does not appear to have fixed the issue yet. Maybe we are still seeing a cached version. Please let me know if you all see anything different.

#20

Hello there,

You’re website is now working fine both on desktop and mobile. This plugin has been causing the issue.

There are images on the footer that doesn’t exist on the website. You can do this by reuploading the images on /wp-content/themes/hardwoodcharlotteMain/images folder.

These are the file names of the images.

  • bbb.png
  • nwfa.png
  • manta.png

Let us know if there’s anything you need us to help you with.

Thank you.

#21

Than you so much!!

So the site does show up properly now except that the mobile menu is not showing up. I have an example of another site where we were using the same sort of mobile menu. I believe that is why that mobile them switcher was installed.

We also do not have the contents that were in the right side of the header previously. I can show you those examples as well. Please let me know and thank you again.

#22

Hi there,

That site uses sticky mobile menu and not a mobile theme, perhaps you can use the same sticky menu on your site instead of using a mobile theme?

And if you wish to use X’s default mobile menu, then you should remove this custom CSS

.x-btn-navbar, .x-btn-navbar.collapsed {
    display: none !important;
}

It’s the one that hides your mobile menu.

Thanks!

#23

Hello there,

Just to follow up, I have updated the URL’s of the missing images in your footer.

Thank you.

#24

Yes we were using the same mobile menu. That is what I am saying. It was the same one but now it is not showing up.

It was showing up before and now it is not.

Same for the top right content in the header. It is now gone. That is what I said in the last comment.

#25

OK thank you! Can you help with the other mobile menu/header content issue? I thought I was pretty clear about it but perhaps I did not explain it correctly originally. Let me know if you can understand what I am referring to.

Mobile menu / sticky menu is not showing up on mobile phones currently. Same for the header right side content that you see on the desktop. That is not showing up on the mobile phones either currently.

#26

Hi there,

Thanks for posting in.

In that case, please provide the login credentials from the other site, we could use it for comparison of what’s changed. The plugin that was disabled is the Any Mobile Theme switcher so I’m not sure its relation with the sticky mobile menu.

Thanks!

#27

ok thank you. I have just included that.

#28

Hi there,

I checked the case. If by the mobile menu you are talking about the screenshot I added to the Secure Note, then it is added using the plugin which we detected was the original cause of the problem.

Please contact the plugin developer to get help about the fact that it is not compatible with Visual Composer and our theme anymore.

For the header top right section I checked the working website and you added series of the code in the X > Launch > Options > Header > Misc > Topbar:

But in the new version the Topbar is off:

Please consider that we do not know what customization you do on your website and it is extremely time-consuming to find what you have done.

Unfortunately we can not give further comparison service between the versions and you need to do it yourself and adjust necessary changes yourself.

Thank you for your understanding.

#29

What kind of thing is it to tell someone to do it yourself? Is there someone who we can just hire here to help us? If we had one person like @jumar for ex then it would be easy to tell him what we did in terms of dev. We’ve waited a full week on this because response times are so horrible right now. We’re here because youre the experts.

#30

Hi there,

I checked and yes, there are many different setup and customization done comparing the two sites, and that’s something we’re not familiar with. I recommend contacting the developer that created it. We do, are familiar with the theme and we’ll fully support it with no question, but we’re not familiar with the customization done by your developer, plus, with 3rd party plugins being used.

And the fact that you hide the theme’s menu to give room for the sticky menu, then it’s not really a theme related issue. The one who can help you is the one you implemented the sticky menu.

Thanks for understanding.

#31

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