Content area modal not working

Hi there,
i have the issue that the content area modal in two of my pages does not work now.
In the beginning everything was fine, but now nothing is happening.
Here are the links:http://feuerlein.center/forschung-2
and: http://deutsche-suchtstiftung.de/vorstand-satzung
When I’m in Cornerstone in the lower right corner of the page there is a red spinner, which never does stop
as you can see in the screenshots.

Do have an idea, what the bug might be?

Thanks for you support in advance!
Bernhard

Hi Bernhard,

I’ve checked your website and I can see you are running incompatible version of Cornerstone plugin (3.1.2) with X theme (6.0.4), please make sure to update the plugins and themes to the latest stable version according to this guide:

If this didn’t help in resolving this issue, then please provide us with WordPress Dashboard login details in a “Secure Note” so we can investigate this issue.

Thanks.

Hi Alaa,

thanks a lot for your answer. As you recommendet i did update x-Theme to 6.1.5 and Cornerstone to 3.1.5 on both websites.
Here it is working now as supposed: http://deutsche-suchtstiftung.de/vorstand-satzung.
But on this site it does not, for what reason ever: http://feuerlein.center/forschung-2
I´ll send you the Dashboard credentials in a secure note. Hopefully you can find the mistake.

Thanks again for your help!

Bernhard

Hi @bernbeam,

Please check it again, there is special white character (space) that caused this issue. And I traced it to the content of Herausforderung, I simply deleted the line breaks below it and it works now.

Thanks!

Hi,

thanks a lot for your support!
I checked and found out, that the content area modals still do not work except the first one of the six.
I can’t see any difference in the code, so i don’t know what to do…

Thanks1
Bernhard

Hello @bernbeam,

Thanks for updating the thread. :slight_smile:

Have you changed the login details as I am unable to login using the credentials that you posted. I am getting following error message. ERROR : The username or password you entered is incorrect. Lost your password ?

Please confirm the login details and we will be happy to take a look.

Thanks.

Hi,
no i did not change the credentials.
I´ll send them again again in a secure note.

Thanks for your help!!

Hi @bernbeam,

Still could not login to your setup.

Try testing your content modal in a new page.

Let us know how it goes.

Thanks.

Hi,
thanks a lot for your efforts!
I do not understand why the login credentials did not work, because they did the last time…
Anyway, i created a new Password which i will send you in a secure note.
And i did also create a ne page with the content modal as suggested:https://feuerlein.center/testtest
But the issue consists here as well…

Hi,

There is a missing closing </div> in your modal content.

I went ahead and added it and it fixed all.

Kindly check in your end.

Thanks

Hi,
thank you 1000 times! Everything works now as supposed!

You’re welcome. Glad we could help.

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