Content Added When Editing After Update

Support
#1

I updated Wordpress, the X-Theme and, Cornerstone on one of the websites I manage. Since, every time I try to edit a page the content is messed up, with many columns added and my responsive settings gone. Help would be appreciated.

Site is http://www.110craftmeatery.com

#2

Hello Awiney,

Thanks for asking. :slight_smile:

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Tried all of these steps and it is still not working. Please let me know what you find.

#4

Hello @awiney,

Could you please update to the latest versions?
Our latest versions are:
- X theme 6.4.0
- Cornerstone 3.4.0

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-

Please let us know how it goes.

#5

That fixed it. Was this a brand new update? I checked multiple times to make sure I was up to date.

#6

Hi,

Yes, it’s a brand new update that was released today.

http://theme.co/changelog/

Thanks

#7

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