Contact 7 Form Not Sending Emails After Update

Support
#1

Hi,

Updated Contact 7 and now emails are not being sent from form.

Please advise!

Thanks, MB

#2

Hi there,

Would you please kindly follow up the steps below to make sure if that is a problem of the plugin or a conflict of some kind?

  • Kindly add a new page and new form using the new version of the Contact Form 7
  • Switch the theme from X to another one such as 2017.
  • Check if the form is working and sending emails.

If it fails to do so with the steps above, you will need to contact the Contact Form 7 support to follow up:

If it is working ok without the theme and not working with our theme kindly get back to us with the URL/User/Pass of your website using the Secure Note feature of the post to follow up the case.

Thank you.

#3

Reverted back to 1.1.0 and mails sending again. So seems like a theme issue. Same problem with Retina 2x images not loading on 1.1.1. On 1.1.0 loads no problems.

#4

Hey there,

Did you clear all caches including browser cache then disabled your caching plugin and Cloudflare before updating and checking? I see you’re using Cloudflare and also minified cached resources so we can’t say if this is a theme issue or caused by optimization. Contact Form 7 works in my test site using Pro 1.1.1 so it’s most probably an issue in your setup. Also see updating best practices at https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62.

Please also check for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Remove custom CSS, Javascript and templates.

Thanks.