Constant Spinning

[dorisddt0623]

My cornerstone won’t load. It just keeps spinning. Please help.

[friech]

Hi There,

Thank you for writing in, but sorry your query is kind of vague. So I’m going to provide you a general troubleshooting procedure.

• Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)

• Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.

• Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

• I see that you have a license for Cornerstone, so I assume you’re using a 3rd party theme. Try switching to a default Wordpress theme (twenty seventeen), and see if the issue resolves. If it is then you’ll know it is not compatible with your theme.

• Remove custom Javascript and custom templates (if any).

• Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Contact your hosting provider to increase your allocated memory limit or do it yourself by adding this code in your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );
```

You can add it before the line:

```
/* That’s all, stop editing! Happy blogging. */
```


After doing all this and the issue still persists, please clarify the issue and provide us the site URL and credentials in a **Secure Note** so we can take a closer look.

Have great day,
Cheers!