Conditions on E&P form

Support
#1

Hello,

I made this form a few weeks ago http://dev.mesplusbeauxsouvenirs.com/reservation/ but the conditions don’t seem to work anymore, I didn’t even modified them.
In the “Choix de la prestation (1)” I have a lot of conditions, and if I select “2” for the first question, two other questions are supposed to appear but don’t.
I’ve already made an access for Support, I can give you the login if necessary.
Thank you

#2

Hello There,

Please follow up the steps below:

  1. Check your Pro theme is up-to-date.
  2. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  3. Go to X > Settings and click on the Clear Style Cache button.
  4. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  5. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  6. Remove custom CSS and Javascript from the options or Child Theme and test the case.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

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