Column Disappearing

Support
#1

Hi there! Here’s a video diary of the problem: https://www.screencast.com/t/izxxwERA. I read another post on this issue from Oct. 2017, and the suggestion was to drag a gap over into the column so you could see that it’s there, but as you’ll see, the second my mouse leaves the feature panel, the column disappears and won’t accept any elements.

This is a real PITA. When you delete content from a column, why does it not stay open with the icon for adding elements? It used to… And obviously, this is a pretty significant problem because of the amount of rework it takes to fix things. I look forward to your reply. Thanks!

Using:
Chrome: Version 68.0.3440.106 (Official Build) (64-bit)
Mac High Sierra 10.13.6
Page in question: https://lmgi.us/info/2018-09-12-siemens-nx-cmm-webinar-lp/ (though I’ll have manually fixed it by the time you read this. This is more of a bug report I guess. A pretty important one that hopefully will be resolved in the next update? Thanks all! :slight_smile:

Video Diary Part II: https://www.screencast.com/t/paAm1ClYH8 - a bit more information for you here that will help you hone in on the bug I hope.

#2

Hi There,

Thanks for writing in!

As I don’t have access to your admin, can’t exactly say what could be the cause of the issue. I would suggest you few fixes to see if the issue happening due to this reason.

Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Remove custom CSS, Javascript and templates.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

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#3

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