Color picker colors just coming up as transparent

Support
#1

I’ve selected some colors in the color picker and about half of the colors just register as transparent.

As seen, some colors work whereas others do not. The ones that go transparent also select all of the colors that do it at the same time.

Not sure of the issue but yeah.

#2

Hi Harley,

Please follow the troubleshooting steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Check the case with different browsers and machines.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

That’s weird, I deactivated all plugins and it worked but then after reactivating all of them it still worked… huh.

Thanks though

#4

Hi @aerialconditioning,

Possibly it is because of caching. Upon reactivating the caching plugin it saved the working site.

Feel free to ask us again.

Thanks.

#5

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