Clicking Elements doesn't seem to work

Support
#1

There seems to be some problems with my home page that stop certain element functions from working. For example the accordian element doesn’t open when clicked. Any help would be much appreciated.

website:

www.wattsupsolar.ca

#2

Hello @CarhillionoftheFold,

Thanks for asking. :slight_smile:

I checked your website and can confirm that accordion item is not functioning. I also noticed that you are using old version of Pro Theme 2.0.4. I suggest you to first update Pro Theme to the latest version 2.2.5 and see how it goes.

You can take a look our theme update guide to update Pro Theme:

Thanks.

#3

My accordion stopped working as well, however both my theme and cornerstone are up to date.

#4

Hi There,

Thanks for writing in and the URL!
I can see there are lots of JS error in your site which is causing the issue.
This may due to several reason.
One common issue is plugin conflicts.
Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Custom code syntax error.
If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.
Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

#5

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