Classic Slider No Longer Showing After Latest Update

[dlitchfield]

Hello, after updating Pro to the latest update, the Classic Slider on my home page does not show anymore. Upon initial load of the page, the first image in the slider appears briefly and then nothing.

[RueNel]

Hello There,

Could you please update to the latest versions?
Our latest versions are:
- Pro theme 1.2.3
- X theme 5.2.2
- Cornerstone 2.1.3

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
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​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
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Thank you.

Please let us know how it goes.

[christopher.amirian]

Hi there,

Thank you for the information. I tried to access your website and unfortunately, there is an error:

Kindly make sure that your website is online and then add a test page and add the slider inside that page. And get back to us with the name of the page and detailed information to be able to test the case for you.

Thank you.

[dlitchfield]

Please see secure note

[Prasant]

Hello @dlitchfield,

Thanks for sharing the details. Today we have released a maintenance update to fix bunch of reported bugs. Can you please update Pro? You can see the message in update section of your website. https://screencast.com/t/lKSJMXwJ2iWA. Here is the changelog that you can refer for more detailed information https://theme.co/changelog/. Before updating please refer our theme and plugin update guide:

Setup - Updating Your Themes and Plugins

This article was last updated on the December 9, 2016. Best Practices Before updating, please read through this article. If you're having an issue after updating, we would advise double-checking the points below. It is recommended to be on a version of PHP that is considered supported. Versions 5.4 and older are end-of-life. See this thread for more information. With a large customer base, anytime we update a product, there are tens of thousands of people updated from many different version…

Let us know how it goes.

Thanks.

[dlitchfield]

I updated to the latest theme, and purged all caches, but the issue remains. I have switched the slider to a regular image for now, but the test page is still active if you want to see if you can find the problem. Thank you.

[Rad]

Hi there,

The styling is being pulled up from minified files so I can't really find what's causing this. Would you mind disabling your cache plugins or feature before we continue? You may also provide your admin login credentials in a secure note so we could directly check it. Right now, nothing to check other than minified files.

Thanks!

[system]

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