Classic feature box icon not displaying in global block, query post update

Support
#1

Hi,
Just updated theme and notice the global blocks with ‘classic feature box’ are not displaying the selected graphic icon in the box as previous. I have followed advise on several similar threads, cleared cache etc.
Any advice please. I have tried deleting and recreating and this was unsuccessful also.

4 square icons with rounded corners, should contain be checked.

Many thanks
Reb

#2

Hi Reb,

The check icons are loading fine on my end:

Did you mean you couldn’t change them to other icons?

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Turn off all the cache plugins.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Perfect, thank you.

I tried several cache clears, even with the CDN. I’ll read all the advice you sent over and educate myself! :wink:
Thanks for the swift reply - it helps
Reb

#4

You’re always welcome Reb!

Cheers.

#5

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