Hello - The classic cards are only flipping on Safari and not Chrome or FF. I have updated, eliminated plugins, and have tested on multiple computers.
Please advise.
Hello There,
Please follow up the steps below:
-
Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
-
Go to X > Settings and click on the Clear Style Cache button.
-
If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode:
https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1 -
Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
-
Remove custom CSS and Javascript from the options or Child Theme and test the case.
If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.
Thank you.
Hello,
We have tried all of the requests, and are still unable to resolve the issue. I will send access in a secured note.
Hi again,
I checked your setup and the issue is probably caused by Cloudflare’s rocket loader.
The loader loads your site’s javascript files asynchronously in which the order is not respected at all, please see https://support.cloudflare.com/hc/en-us/articles/200168056-What-does-Rocket-Loader-do-
Please disable your rocket loader. clear all caches and then test your site again.
Let us know how this goes!.
Thank you!
You’re welcome.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.