Classic Accordion Doesn't work anymore

We have upgraded to the latest version of the the X theme and Cornerstone and classic accordion doesnt work. Basically it starts open and it doesn’t toggle.

Why is this happening?

thanks,
Andrew

Hi, neodjandre,

Please follow the steps below:

Espessialy make sure that you have the version 6.1.5 of the X and version 3.1.5 of the Cornerstone as if you have other versions they are not compatible with each other.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

We have upgraded to the latest version and still the classic accordion doesn’t work. Is this a known issue?

Everything used to work fine before upgrade.

Hi There @neodjandre

After updating, you need to purge your server cache if you’re using a caching plugin. Also if you’re using a service like CloudFlare, you need to clear it’s cache as well by login into their account.

Also you need to clear style cache under X -> Settings section.

If you’re still having issues, please provide us with the URL to the page that you’re having this issue.

Thanks!

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