Changing section colour issue

Support
#1

Hi there.

I am suddenly having issues changing the colour of a specific section when it is in a specific area. This section is on the homepage (The main one not ‘Home testing’) and whenever I have the reviews section in between the about and FAQ then it gets stuck after changing it to one colour, it wont let me change the colour unless I move it below the FAQ or above the about sections or reload the page. I tried deactivating all the plugins and tried recreating the page (Home testing) but it does the exact same thing every time. I have never seen this before and I am not sure why it would get stuck after trying to select a colour.

I have Autoptimize enabled but I have already tried deactivating and disabling some settings without success.

Any help would be appreciated!

Thanks.

#2

Hi There,

When I check review section, it is currently in between about me and FAQ section and I am able to change colors multiple times. I change it back to original background color. See this: https://screencast-o-matic.com/watch/cbQj6pI6bv. Is this now sorted out?

#3

Hey there.

Um… It still gets stuck for me. I am able to do what you showed in the video. When I say change the colour I don’t mean pick a colour and then save it. I mean just use the colour wheel a couple of times and then at some point it just gets stuck on one colour until you reload the page or move it.

#4

Hi There,

Sorry but we can’t replicate the issue on our end, please provide us screen-cast on how we can replicate the issue.

While we are on this, please clear and deactivate all your caching and optimizer plugins.

Thanks,

#5

I have the issue when you press on the colour (english) it does not show the seleted colour just rgba(0, 0, 0, 0)

#6

Hi @neilr2096,

Thanks for writing around! Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS and Javascript if added.

Let us know if the issue remains!.

#7

Still the same

#8

Hi,

I tried several times and can’t seem to replicate the issue as well.

May I know what browser and OS are you using?

Can you try it on another browser, there could be some browser extension that might be causing the issue.

Thanks