Changes not appearing on site and new elements don't work

[xenthemeco]

Hello,

I have been using the X Theme for a few years now. Recently when I went to make some changes to my pages I noticed that the new elements don’t seem to work. I get no preview, and anything I save doesn’t appear on my live page.
I have to use the old elements.

Also, I was editing a new page, adding some elements etc, saving as I go, and everything appears fine when editing and in the preview. However when I go to the live page there is nothing there?

Please help.

[Prasant]

Hello @xenthemeco,

I am sorry to hear that changes in Cornerstone is reflecting. Let me suggest you some solutions that you can try it out:

1. I see that you are using latest version of X and Cornerstone. However, please make sure that the plugins you are using is up to date according to our version compatibility list here.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 300 for optimal usage.
• Try increasing PHP memory limit. You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case. Please give us to the permission to troubleshoot the problem? We may have to perform some tests on the website which may effect the performance, appearance, layout and functioning of website temporarily.

Thank you.