Cart not updating

Support
#1

Hi Support,

My site (www.crimsonphoenix.co.uk) is having an issue with the cart not updating. When a product is added to the cart it appears in the side-menu as in the cart. If you click on the basket or go to checkout, the product disappears and the cart empty message appears. I thought that the most recent update of X (5.1.1) would resolve the issue, but it doesn’t seem to have done that.

I have purged the server cache and browser cache to no avail and have been looking for a plugin conflict, though I haven’t been able to find one as of yet. I believe it might be a theme issue as the cart page updates when I switched to another theme. I would be grateful for any assistance you can provide.

Many thanks,

Ellana

#2

Hi Ellana,

You could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Please also make sure that you have the following versions.

Let us know how it goes!

#3

Hi Paul,

Thanks for your response. I have deactivated all the plugins and purged the caches, still no luck. All versions of X, Cornerstone and Extensions are up-to-date. I’m utilising the child theme of X, could this be causing the issue? Alternatively could I replace the cart file manually?

Many thanks,

Ellana

#4

Hello Ellana,

I am another staff checking on this thread. I have tested your site and I could not replicate the issue. All the products I added to cart is still present when viewing the cart page. Please check out my screenshot: http://prntscr.com/gd8656

I would recommend that you clear your browser cache or use private browsing mode and test your site again.

Please let us know how it goes.

#5

Hello Rue,

It turns out that the issue was the server-side caching - it has now been resolved. Thanks for your help though.

Kind regards,

Ellana

#6

Glad we could help and thank you for letting us know the solution.

Cheers!