Can't use cornerstone well

Support
#1

Dear support

I bought your theme - amazing - but i have a problem with Cornerstone;
I can’t actually click on save / or yes (to include template into my page)

I tried to desactivate the plugin (o restart) but can’t even desactivate it.

Could you help me ?

#2

Hi Camille,

Thanks for writing in! Usually, most possible causes are due to caching or plugin conflicts. Also I would suggest you to check your PHP version and memory limit. Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  4. Try increasing your PHP Memory limit by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

Make sure to clear full cache before testing (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).

If you’re still having issues, provide us with your WordPress login credentials in a secure note to check your issue further.

Let us know how it goes.
Thanks!

#3

Hello there

Thanks a lot for your help. It was a theme trouble - mis-installation I guess.
I deleted it, and reinstalled… and now it works !

Thanks a lot

#4

Hi Camille,

We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.

#5

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