Cant see Checkboxes in Firefox and Chrome Browser. Just only Safari

[mark88008]

My website is: designblechinger.eu

And I have the Issue that I can’t see my checkboxes for the contact-form.
Its really bad, because with that, no one can submit a message.

Can you help me in that?

[nabeel]

Hi there,

Thank you for reaching out to us. I checked your site in Chrome and Firefox and I can see the checkboxes correctly (see screenshot)

Firefox:

Chrome:

This could be the cache issue, try clearing out the cache first and see if this resolves the issue. If this doesn’t help then please let us know which OS and browser versions you’re testing on so we can try replicating the issue on our end.

In the mean time you can try out the following suggestions:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

3. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

Let us know how this goes!.