Can't move sections since update

[dtourcreative]

Hi there,
Since the update, when I go to move sections in the wirefram layout of a page using cornerstone, it doesn’t reflect on the page preview or on the actual page. It also seems be be creating a duplicate and sometimes triplicate of the section randomly.

[Prasant]

Hello @dtourcreative,

I am sorry for the trouble you are facing after updating theme.

I checked your profile and as you have purchased multiple licences (X and Pro) it’s difficult for me to ascertain on which website you are facing the said problem. In that regards I am listing few solutions below, please try them out and let us know the result of the same:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.

1. Go to X/Pro > Settings and click on the Clear Style Cache button.
2. If you’re using any caching plugins, make sure to purge your server cache and disable them temporarily. - If you’re using a service like CloudFlare, make sure to disable auto minification. For more information, please check this guide (https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/).
3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Check your PHP Max Execution Time and set it for 300 for optimal usage.
• Increase the PHP Memory Limit of your server… You can do this by editing your wp-config.php file which can be located under the root of your WordPress installation.

Add the following lines into that file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.