Can't load cornerstone or theme options

Support
#1

Hi Support,

I am getting this look when trying to get onto cornerstone or theme options. I’ve uninstalled X and Cornerstone and reinstalled with no luck. Tried different browsers etc.

Looking forward to your response.

#2

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  7. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Hi There,

Issue resolved due to and older version of WordPress… It didn’t update automatically!

So I have 20+ websites on my VPS with 7 different cPanel accounts. This website happened to be on an older setup of cpanel and had a plugin automatically installed by the cPanel Site Software installer that manages the updates of WordPress (it’s useless)… which I deactivated and deleted which enabled Wordpress to update itself automatically, solving my issue.

Many thanks for your help!

#4

We are delighted to assist you with this.

Cheers!

#5

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