Can't insert elements

[webbmastersbc]

When I click on Elements in pro editor I got the following error message.
The requested URL /content/6495/elements was not found on this server.

It’s the same with Layout and Inspector

The site is sbc-beardedcollie.com/x

[paul.r]

Hi,

Please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Just note that the latest version of the theme is X 6.3.8, Cornerstone 3.3.8

Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Troubleshooting - Increasing PHP Memory Limit

Thanks.

[webbmastersbc]

I have tried all this but have still the same problem when I tries to add en element to a post or page.

Have also tried to make a copy of the site and I get the same problem there

Any more suggestions

Lennart

[ruenel]

Hello Lennart,

You are experiencing permalink issue. Please go to Settings > Permalinks and update it by simply hitting the save changes button. If you are using custom, make sure that there aren’t any index.php in the permalink.

Please let us know how it goes.