Can't get into cornerstone editing

Support
#1

I can’t get into Cornerstone.

Whenever I try to edit in Cornerstone, I end up at the Dashboard.

Variable Name Value Variable Name Value
OS Linux Database Data Disk Usage 709.7 KiB
Server Apache Database Index Disk Usage 96.0 KiB
PHP v5.6.33 MYSQL Maximum Packet Size 256.0 MiB
MYSQL v5.5.58-cll MYSQL Maximum No. Connection 151
GD bundled (2.1.0 compatible) MYSQL Query Cache Size unknown
Server Hostname qdropz.com PHP Short Tag On
Server IP:Port 72.10.48.167:80 PHP Magic Quotes GPC Off
Server Document Root /home/dave/public_html PHP Memory Limit 256.0 MiB
Server Admin webmaster@qdropz.com PHP Max Upload Size 10.0 MiB
Server Load 0.15 PHP Max Post Size 8.0 MiB
Server Date/Time March 5, 2018 @ 8:46 pm PHP Max Script Execute Time 120s

#2

This is often a memory limitation issue. You can try deactivating some plugins, or increase the memory limit. Try adding the following code into your wp-config.php file.

define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line:

/*That's all, stop editing! Happy Blogging. */
#3

I did this

I restarted. But it still says 256M on the WPServer info page and Cornerstone still does not allow editing.

#4

Hi there,

It seems that you are in a shared hosting and you need to contact your hosting service provider to do it for you. Fo rmore information:

I also suggest that you make sure you follow the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If you still have problems kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#5

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