Can't edit with Pro- chaching issues

Support
#1

Hi , I am having caching issues and I access the builder to view or change my pages
PLEASE help ASAP

#2

Hi,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory and maximum execution time or do it yourself by adding this code in your wp-config.php

set_time_limit(300);
define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#3

I tried adding the code to the wp-config , still doesn’t work .could I kindly give you access to the website

#4

Hi There,

Thanks for writing in and the details!
Somehow your login page is not working, seems its different than regular wp-admin.
Can you please confirm. Also please confirm if you have tried all the point given in the above comment by @paul.r.

Thanks

#5

Thank you for your swift response , I am rechecking everything ,
I have deactivated all plugins , but can only clear my browser cache as all cache plugins are deactivated.
at #5 does this mean I should delete all custom templates I have created?
Is Cornerstone different from Pro
Do I still need cornerstone?

#6

I will create a new login for you after checking all the steps again

#7

Hi There,

Thanks for your response!

You can clear your server cache and browser cache too.

  • #5 yes you should delete all custom CSS and JS also template, before that take backup.
    Yes, the cornerstone is different than Pro, Pro having its own editor called content editor. There no need of cornerstone to install separately.

Ass you are checking the troubleshooting process. I would like to suggest you few more steps, to ensure for better performance.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

If you could please try the above and if you still have the issue we’d be more than happy to assist.

#8

Ok , I have deleted all custom templates and check all other details, please access my site and help

#9

Hi There,

Thanks for writing in!

I can see most of your pages are working just fine few pages are having the issue.
The cause of the issue is due to the wp Courseware Plugins. Some resources not loading on the page.

Can you please delete the Plugins Via FTP and re-upload it?
Also you try deactivating the plugins and check if the issue resolved.
It’s clear that the issue is due to a plugins conflict and nothing needs to be done in theme end.

Thanks

#10

Thanks for your help , I will do as instructed and reply when all is ok again

#11

You’re most welcome!

#12

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.