Can't edit with Cornerstone

Hi - I just updated to the latest version of the X Theme, and I suddenly can’t edit using Cornerstone. When I click on the page, the Cornerstone logo throbs twice, and then seems to freeze. Any ideas?

Hello @quinx,

Thanks for asking. :slight_smile:

Please do the following general solutions because it needs to be done by you.

  1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

  2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  6. Remove custom CSS, Javascript and templates.

  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.

Thanks for the reply, Prasant. Unfortunately, I still can’t get Cornerstone to work. How do I send you a secure note?

Hi @quinx

Please refer to : https://theme.co/apex/forum/t/how-to-get-support/288

Thank you

Hi there,

I checked and couldn’t find any issue with your front site, and it has no cache. Would you mind providing your admin login credentials in a secure note as well? Maybe we can find something there. Just in case needed, please provide your FTP login credentials as well so we could check any error logs.

Thanks!

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