Can't Edit With Cornerstone. Why?

Support
#1

What’s going on with Cornerstone? Is there some kind of issue with editing in Cornerstone since the upgrade? I recently went in to change my home page and find I can’t edit ANY pages!

Everything in my site’s up to date… WP, the theme, all plugins, and the cache. But the editing of the pages (not the header or footer) simply doesn’t work!

#2

Hi There,

Thanks for writing in! Upon checking, I see that your site’s memory limit is set to 128MiB. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php file in the root of your WordPress installation.

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Also try increasing your PHP max script execution time to the value 120. You can do that by editing PHP.INI file or you can also ask your hosting provider to do it for you.

Thanks!

#3

Hi. Thanks for the response. I doubled the limits you suggested, and it’s made no difference. I still can’t edit in Cornerstone.

You have the login details; can you help?

#4

Hi there,

Are you having the issue in specific pages?

I just checked some of your pages and loaded them in Cornerstone and they are working fine.

Kindly try to clear your site’s cache.

#5

Hi there,

Hmmm, loading isn’t actually the issue. It’s view in the right-hand pane that is the problem.

Can you edit any of the text from the body of the page? For instance, in the image that you have entered, can you modify the text that is in ‘About Us’, or in ‘Magazine’ and actually SEE IT on the right hand side of the screen?

Because I can only see the HEADER and the FOOTER on the right hand side. The visual images of the centre of the pages does not show up on any of the pages. So I can’t see any of the changes that I’ve made until after they’ve been saved and then I go to the live version of the site, which is not really helpful.

That is my problem…

#6

Hello…??? Is there anyone on duty this evening?

#7

Hello? I’d really appreciate a reply!!! Any support staff working on support today?

#8

Hey There,

Just for future topics, self responding or bumping your post pushes it back in our Queue system so it takes longer to respond to. We provide support to our customers 24/7/365 in the Support Forum. Support questions are answered in the order received and responses may take up to 24 hours (typically sooner). Complex questions or busy times may take longer.

I am another staff checking in and I have logged in and it seems that we are locked out.

Could you please disable WordFence plugin at the moment so that we can easily log in and check your site?

Meanwhile, when there is no content in the preview area, you can make use of the skeleton mode to easily check your page while editing in Cornerstone. You can always use the skeleton mode when editing for faster response and easy access of all the elements in the preview area. This is also helpful especially if one of the sections or elements is not visible or hidden in selected screen size or you may have applied visibility options to a section of element.

Hope this helps.

#9

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