Can't edit pages with cornerstone

Support
#1

Hello,

when I want to edit a page in cornerstone the logo keeps pulsing. I can’t edit my page.
All my plugins are up to date. Can you please help me…

#2

Hi @rjjderks,

Thanks for reaching out.

Sure, please provide your site’s URL and admin login credentials in the secure note. For the meantime, please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

#3

My credentials are in the post above. Thnx in advance for the help.

#4

Hi @rjjderks,

Thanks for reaching out.

I have disabled the cache plugin while troubleshooting it but no luck, and please activate it only once we’re done checking the issue. For now, let’s solve the incompatibilities by upgrading your PHP version since you’re on latest Wordpress and plugins. Please upgrade your PHP version to 7.2 or greater, and please check this guide https://wordpress.org/about/requirements/

You can forward this letter to your hosting provider as is (from that URL).

I’m interested in running the open-source WordPress <https://wordpress.org/> web software and I was wondering if my account supported the following:

PHP 7.2 or greater
MySQL 5.6 or greater OR MariaDB 10.0 or greater
Nginx or Apache with mod_rewrite module
HTTPS support
Thanks!

Thanks!

#5

Thnx. I’m gonna sent it to my provider. I’ll let you know.

#6

You’re welcome! :slight_smile:

#7

Hi There, php has been updated but the problem is not solved…Could you please take a look. Tnx in advance.

#8

Hi There @rjjderks

Your server configurations seems to be alright now. However it’s hard to trouble shoot since it’s your live site. Is it possible to create a staging site with the exact copy of your live site as we need to disable your plugins, child theme for further investigation. Your site may go offline while we’re troubleshooting, if we do it on the live site.

To setup a staging environment, please follow our migration guide here (https://theme.co/apex/forum/t/cornerstone-content-builder-migration/126). Basically you can setup a subdomain on your existing server (staging.example.com).

Once you have create your test site, please provide us with your WordPress login credentials along with your FTP credentials to further investigate this issue.

Thanks!

#9

Hi mldarshana,

It’s not a problem that the site will go offline. The FTP-credentials are in the secure note.

Tnx in advance.

#10

Hi There @rjjderks

Thank you for the permission. I have purged W3 Total cache, then disable it. After that, I have disabled all of your 3rd party plugins except Cornerstone plugin and then re-generated your .htaccess file by head over to Settings -> Permalinks section and then by selecting the option postname.

Now when I have editing your pages using Cornerstone, the Cornerstone editor loaded successfully (see secure note).

Since you have around 30 inactive plugins, I would suggest you to activate your plugins one by one and test your Cornerstone editor to see which plugin causing the issue.

Thanks!

#11

Thank you very much!! It works just fine. The Events Calendar Shortcode & Block was the corrupt plugin.
You make my day :smile:

#12

Hi, Glad to hear that, we are gratified that we’re able to help you with this,

Cheers!

#13

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.