Can't edit any pages built in Cornerstone

Support
#1

Hi,

I just made an update on one of my client sites, who’s X Theme was out of date. Built the pages in Cornerstone, and now it takes me to this new “Content” page when I try to update, I hit “edit” on the page I want to edit, and nothing happens. It acts like it’s preloading, completes and it’s still the Cornerstone logo.

Please advise! Thank you

#2

Hello @samstone87,

Thanks for asking. :slight_smile:

Please do the following general solutions because it needs to be done by you.

  1. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/1

  2. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  3. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  5. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  6. Remove custom CSS, Javascript and templates.

  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  8. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us WP Admin and FTP access in a Secure Note.

Thanks.

#3

Thank you! I will start trying the above solutions :slight_smile:

#4

Hope this helps. Please let us know how it goes.

#5

Yep! Tried deactivating plugins first, since it was the easiest thing, and it was a way out of date Gravity Forms plugin that was causing the issue.

Thanks for the advice guys!

#6

Thanks for letting us know!

#7

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