Can't edit any page in Content Builder since upgrading

Support
#1

Hi,

I’ve just updated to the latest versions of Pro and Cornerstone. Had issues with some errors so have deactivated all plugins (except Cornerstone of course), increased memory limits etc and have almost got back to what I had prior to upgrading. Issue that I need to get resolved, after finally being able to get the home page preview working again, every time I try and edit some content the page reverts back to the default white page with the Cornerstone logo in the middle. I click the page I want to edit again, then after it loads click on the content I want to edit and it bounces straight back to the Cornerstone logo page.

How do I fix this?

Thanks

#2

Hi There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex:CloudFlare), please clear the CDN’s cache and disable optimization services.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

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