Hi Team! Small question. I’n not able to open the page in cornerstone anymore. I get a strange error page (screen shot attached). I updated all plugins and theme setting not, but still the same error is there.
Can you help me with this?
Hi Team! Small question. I’n not able to open the page in cornerstone anymore. I get a strange error page (screen shot attached). I updated all plugins and theme setting not, but still the same error is there.
Can you help me with this?
Hi Patrick,
Are you using X for this site? If so, kindly double check that you have also updated X to the latest version as well as it will cause an incompatibility issue if it is just either Cornerstone of X that you update.
Here is a link for a details information on how to do an update:
Please remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors or any unexpected display issue on the site.
Hope this helps.
Hi Jade, I updated to the latest version of X. Tried to delete conflicting plugins. But nothing, to bad. Any idea’s?
Hey Patrick,
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Meanwhile, please make sure that you have updated to X theme 6.4.6 and Cornerstone 3.4.6 version.
Thank you.
Hi There,
I’ve managed to update the Cornerstone plugin to the latest version. But I’ve got this the HTTP 500 error message when I edited the pages with Cornerstone:
Please follow up the steps below:
.htaccess-bak
. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.PHP Max Execution Time
and set it for 120
for optimal usage (https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/).If you still have problems kindly get back to us with the result of the steps above and the FTP account of your website using the Secure Note functionality of the post to follow up the case.
Thank you.
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