Can't access to the elements and inspector with Pro Edit

Support
#1

Hi,

I have a problem to edit with pro in my new site (ville-lapugnoy.xyz).

I can add sections and templates in my page but i can’t access to the elements and the inspector.

That always send me to a “404 page” with this message “Not found. The requested URL/content/XX/elements was not found on this server”.

Can you tell me how i can fix that ?

Thanks by advance.

#2

Hello There,

Please follow up the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Go to X > Settings and click on the Clear Style Cache button.
  3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
  4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  6. Switch to the parent theme to check if the issue persists.
  7. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  8. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

#3

Hi,

Thanks for your help.

My problem is resolved.

It came from the permanlinks settings.

I didn’t touch to the htaccess file but i erased my custom structure.

Now it works correctly.

Thank you.

#4

You are most welcome. :slight_smile:

#5

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