Can't access cornerstone or theme editor

[biny235]

When I try accessing either of those I get a spinning loader and nothing happens. I already updated my wp-config with
define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

[biny235]

I’m getting two console errors.

cs-vendor.js:44900 Uncaught SyntaxError: Unexpected end of input
cs.js:9 Uncaught ReferenceError: define is not defined
    at cs.js:9

What can I try to fix this. This is on a live site that needs some edits…

[christopher]

Hi there,

Would you please kindly upload that specific file again? There is a false alarm in some of the hosting provider security software regarding the virus detection. We already contacted the security software regarding the false alarm but we still do not have an answer.

Kindly contact your hosting service provider and ask them to whitelist this file: cs-vendor.js

Besides that, I suggest that you also follow the standard troubleshooting steps:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

Thank you.