Can't access Cornerstone (Infinite Loading)

Hi guys, I want to ask if what is the problem with my site. When I edit my page with Cornerstone, it only shows an infinite loading page:

There’s also an error on the console. Let me know what causes this and how to solve this one. Thank you!

Hey There,

Would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

I am getting the same thing after updating my sites.
I have everything up to date, and have run a check on all the plugins.
I have cleared the cache everywhere I can.
I even re-installed cornerstone.

Need help.

Hi Tom,

You might need to have the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please post a new thread and provide us with the admin details of your site in a Secure Note so that we can check this further.

I have already done that…please see thread link below

Hi Tom,

The access given in the other thread does not work for us.
Please double check it so we can log in.

Thanks.

The credentials should be good now.

Hi Tom,

We will proceed the investigation on your own thread so details will be shared there. Thank you.

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