Cannot scroll down page

Support
#1

Hello, I have a homepage with a slider revolution on top of it. It was working fine but today I could not scroll down the page… the only thing visible was the slider. I deactivated the slider and then was able to view and scroll down the page.

I see that the slider does have an update… Im not sure if this is the cause… how can I fix this?

This is the home page (with slider removed) http://oceanbeachchamberofcommerce.com/

and this is a copy of the homepage with slider activated: http://oceanbeachchamberofcommerce.com/test/

Thank you for the help!
Rena

#2

Hey Rena,

Thank you for the details. I have check the test page and I can seem to scroll the page. Does the issue only happen when the slider is added in the homepage? Would you mind enabling it back so that we can take a closer look and investigate?

Regards.

#3

Just to confirm your seeing the right thing. Test page is an exact duplicate of the home page. I have the slider enabled on test. So you should not be able to see any of the content that you are seeing here: http://oceanbeachchamberofcommerce.com/

You should only be seeing the slider and the comments section below it.

#4

Hi Rena,

By scrolling you mean you’re not seeing the content when the slider is enabled? Because i tested your test page in all major browsers and did not face any issue of scrollbar. However I’m only seeing the slider and the comments section below, does that page contain more content if the test page is an exact replica of your homepage? If that’s the case then something is breaking your page. You should test for the following first:

  1. Ensure everything is up to date including the Revolution Slider according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

  5. Increase your allocated memory by adding this code in your wp-config.php (see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks.

#5

Thank you for the info. Just one question. My theme (PRO) is up to date with the latest version however, my Slider revolution is out of date. Not sure how thats possible. How do i update it if its bundled and I already have the latest version of PRO?

#6

Hey Rena,

Plugins are separate entities so you need to update the extensions separately whenever an update is available. You can find out the latest supported version of Revolution Slider here https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195 and then update the plugin via plugins section…

Hope this helps!

#7

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