Cannot reply to tickets: really worried about lack of support

Support
#1

I am starting to be worried and scared about all this stuff. I am unable to reply to tickets. I want to reply because your stuff is posting stuff that does not make any sense. I am really worried about the lack of knowledge

PLEASE EXPLAIN HOW TO REPLY TO A TICKET IMMEDIATELY

#2

Support has answered this question many many times if you looked. They know that VC is not updated to its most current version, I think iuts because they are trying to push Cornerstone rather than ppl using VC

Here is a link to someone asking about why they cant update VC to its most current version

Support said
Unfortunately, the original version of the VIsual Composer is not compatible with our theme. To make the VC compatible we did change some aspects of the code.

The only thing I can think of is that you do the customization on our version of the plugin. But you need to keep the customization and do it again on each VC release from our side.

Needless to say that Cornerstone is the builder which we encourage to use.

#3

Hi There,

After 10 days without interaction the thread was closed.

@missmorgan Thank you for the help!

#4