Cannot re-activate license key - X dashboard page broken

Hey there,

I am having problems re-activating my X license after updating a website domain.

Additionally, WordPress pannel where the code is added does not look right:

When I add in the license code, nothing happens.

The website’s url is: viral-group.com (changed from viraltalent.co.uk) and I have a purchased license key with the changed main domain in my account.

Can you please have a look and let me know what’s wrong? I will share admin access and the license key in a private message below.

Thank you in advance.

Regards,
Yasen

Hello @jsn789,

Thanks for writing in!

This usually happens when you have old version of X Theme on the website. I checked the website and can see X Theme version 6.0.4. Please update X Theme to latest version 6.5.5 to avoid any compatibility issues. In your case you will have to validate X Theme manually as automatic update won’t work.

You can refer following resources to update X Theme. In update guide, please scroll down to manual update section on instructions to update X Theme.

https://theme.co/changelog/

Thanks.

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