Cannot edit product data in Woocommerce product pages

Support
#1

I had installed WooCommerce with X theme pro and played around with it and it all seemed to work but then I decided I wouldn’t use it. Now I have gone back to it and painstakingly configured everything only to find that I am now unable to edit the product data on any product page. I can’t enter any details such as price. The area of the page seems to be “stuck” on the General tab.

I have tried deactivating all plugins relating to WooCommerce and deleteing them, deactivating WooCommerce and deleteing before re-installing etc. etc. But it still remain the same.

Any suggestions as to what is going on?

Thanks in advance.

#2

Hi There,

Thanks for writing in!

The issue you have reported is not something reported and I checked woocommerece in my pro installation and its working fine. I can able to edit product and add new products with all the information.
There might be something in your installation causing the issue. To understand what exactly is happening in your end I would recommend you few things to check.

Incorrect setup of SSL. If you have an SSL certificate on your site. You should have the WordPress Site URL and Address URL settings set to HTTPS if you are loading the builder via HTTPS. This can be checked via your wp-admin > general > settings. If you aren’t using SSL you can ignore this step.

Caching. If you have a caching plugin activated or any form of server side caching please disable it to test for any possible conflicts. If you have server side caching or aren’t sure if you do, your host should be able to advise of this and disable it for testing purposes on your account.

Cloudflare. If you are using Cloudflare please disable this for testing purposes. Cloudflare by default enables an auto minfication function to compress the JS and CSS files of the theme. As the theme already serves minified files, re-minifying said files only causes to break the entire site.

Custom code syntax error. If you have a child theme, please enable the child theme and check if the issue still exists. If you have entered any custom JS or CSS into their respective editors. Please review the code for any syntax errors. A mis-placed semi-colon or a missing bracket will cause the issue you’re seeing.

Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php
define( 'WP_MEMORY_LIMIT', '256M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If you could please try the above and if you still have the issue we’d be more than happy to assist.

Please provide following information:
Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials
    All the best!
#3

Thanks for your help. I went through and did everything you suggested and then removed every unnecessary plugin and all WooCommerce related plugins. I did find one stray } in my custom CSS but who knows what that was doing.

I have now reinstalled Woocommerce and the Product data is working. So problem fixed but not quite sure which action did it.

Anyway problem solved. Thanks again.

#4

Hello There,

We’re glad your issue has been resolved.
If you need anything else we can help you with, don’t hesitate to open another thread.

Best Regards.

#5

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