Cannot Access Pro Panel

[Skypat]

Hello,

trying to access the admin panel of my new Pro installation. I get the loading logo circling but it does not load. Check it out: http://theloadguru.com/pro/

[rad]

Hi @Skypat,

Thanks for reaching out.

There could be many possible reason, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. I see 3 errors originating from WP Lead plus plugin, I recommend disabling it first and test it.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

And if it’s still the same after the troubleshooting and recommended procedures then please provide your admin login credentials in the secure note for further checking.

Thanks.

[Skypat]

Gee, this technical stuff is too much to handle when traveling. Would love to let you support me, but I cannot find the secure note-button on my Mac. What can I do?

[Prasant]

Hello Skypat,

Please use the secure note feature in Apex forum.

Thanks.

[Skypat]

Added info, please have a look.

[Prasant]

Hello Skypat,

Thanks for updating the thread.

I checked the website and can see that Pro theme options is not opening up. Further inspecting the page in dev tools I see following error message:

Uncaught SyntaxError: Unexpected end of input

/wp-content/themes/pro/cornerstone/assets/dist-app/js/cs-vendor.js?ver=3.5.4

The error above shows that for some reason the cs-vendor.js is not loaded correctly. Please try to reinstall the Pro Manually as mentioned here.

If the problem persists please contact your hosting service provider and ask them why the cs-vendor.js file is not served by the server completely. Maybe they have a firewall or mod_security options that prevent the file to load.

Thank you.