Cannot Access Cornerstone to Edit Pages

[decisionlogic]

I’ve cleared my cache and still cannot access my Cornerstone pages to edit them.

[ruenel]

Hello Julia,

Thanks for writing in!

Normally, this issue could be because of an out dated theme or Cornerstone plugin. Could you please make sure that you are up to date with the latest versions? Our latest versions are:
- X theme 7.0.4
- Cornerstone 4.0.4

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.