Can not use PRO Builders with Woocommerce

Support
#1

Hi,

As soon as I activate Woocommerce I get a strange behavior of all PRO Builders at WP multisite installation. I get normal edit window for a couple of seconds and then it changes to this dialogue instead of any page/element layout. And then the builder menu starts to stack to the right with each next try to open up some content/header/footer for edit.

#2

Hi there,

Thanks for writing in! I checked your setup and I see you’re using the latest version of WooCommerce however the latest supported version is 3.4.2 (please see https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) Try downgrading the WooCommerce plugin and see if this resolves the issue. You can find the previous versions here https://wordpress.org/plugins/woocommerce/advanced/

In the mean time you can also check for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Deactivate your child theme and switch to parent theme and see if this resolves the issue.

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Hope this helps!.

#3

Hi @Nabeel,

I tried everything you mentioned but unfortunately, it didn’t help.
I also tried to downgrade server PHP from 7.2 to 7.1 with no result.
The only thing that helps is disabling Woocommerce completely.

#4

Hi There,

Thanks for writing in again!
Can you please confirm why the website URL redirects to a different URL instead of a clean URL.

Each and every page have the same. Not sure if you have done it intentionally, this might is the issue as the editor needs a clean URL to edit the page.
I didn’t find where is the redirection is happening. You may be the best person to clarify.

Thanks

#5

@basanta I do not know but I guess that might be an effect from Web ARX plugin which is currently disabled. It has replacement feature of the standard admin WP link.

#6

Hi There,
Thanks for writing in again!

I suspect the below plugin may causing the issue. Can you please check and confirm.

Also, you can create one test site in your in the multisite setup and check.

Thanks

#7

I am sorry I didn’t get what you mean. I disabled it but everything is the same. If to talk about that extra slug after clean domain name it appears only at the core site on some reason. But that is not the case for the sub-blogs.

In any case I decided to make a clean install and move there the content I need. In this case it is quicker than try to source the issue.

#8

Glad you have decided to move the content in a clean install.

Regarding the issue, it looks like there’s something wrong with your Permalinks. And, you said:

The plugin you used might have configured your htaccess in a non-standard way. Even though it is disabled, its setup might be persistent.

Cornerstone needs the proper setup of the WordPress Permalinks. Otherwise, you’ll get redirection issues like what you saw.

Thanks.

#9

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